DietAlley
Frequently asked questions
Helpful answers about DietAlley consultations and support.
How do I book?
Submit a booking request with your preferred service, date, time, and timezone. DietAlley will confirm the details directly.
Is payment collected on this website?
No. DietAlley does not offer online payment or checkout through this website.
What are the consultation hours?
Consultations are available Monday–Saturday, 9:00 AM–7:00 PM. International timezones can be considered subject to availability.
How do online consultations work?
Confirmed video consultations take place through Google Meet. Chat consultations and follow-up support may take place through WhatsApp during working hours.
Can my food preferences be considered?
Yes. Guidance can consider food preferences, cultural practices, budget, location, vegetarian or non-vegetarian choices, lifestyle, and work schedule.
What if I have allergies or a health condition?
Share only what is appropriate during the secure assessment process. DietAlley provides nutrition guidance within professional scope and may advise consulting a doctor or healthcare professional where appropriate.
Can relevant lab reports be reviewed?
Relevant reports may be reviewed to inform nutrition guidance within the appropriate professional scope. Medical diagnosis and treatment decisions remain with qualified healthcare professionals.
Can I reschedule?
One reschedule may be available with at least 4 hours’ notice, subject to availability.
How are plans delivered?
Personalized plans may be delivered digitally by WhatsApp or PDF after the consultation and assessment process.
Can DietAlley diagnose or treat a medical condition?
No. Nutrition guidance does not replace diagnosis, treatment, or medical care from a qualified healthcare professional.